Conditions d’utilisation
LUXIVAA — TERMS OF SERVICE
Last updated: [May 28, 2026]
OVERVIEW
Welcome to Luxivaa. The terms "we", "us" and "our" refer to Luxivaa. Luxivaa operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Luxivaa is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, including statutory rights you have as a consumer under the laws of England and Wales.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you are the age of majority in your country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every reasonable effort to provide an accurate representation of our products in our online store. However, colours, dimensions, or product appearance may differ slightly from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
Nothing in this section excludes or limits our duty to supply products that match their description, are of satisfactory quality, and are fit for purpose, as required by the Consumer Rights Act 2015.
SECTION 3 — ORDERS AND ORDER ACCEPTANCE
When you place an order, you are making an offer to purchase. Luxivaa reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Luxivaa confirms acceptance by sending you an order confirmation email. The contract of sale is formed at the moment we send this confirmation.
We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Luxivaa may be unable to accommodate cancellation requests once an order has entered processing. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return, exchange, or refund in accordance with our Refund Policy and your statutory rights described in Section 4 below.
SECTION 4 — RIGHT OF CANCELLATION (14-DAY COOLING-OFF PERIOD)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer based in the United Kingdom, you have the right to cancel your order without giving any reason within 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) sent to info@luxivaa.com. You may use the model cancellation form provided in our Refund Policy, but it is not obligatory.
Effects of cancellation. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day on which we receive the goods back from you, or 14 days after the day you provide evidence that you have returned the goods, whichever is the earliest.
We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of cancellation apply, including but not limited to: sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; goods made to your specifications or clearly personalised; and goods which are liable to deteriorate or expire rapidly.
SECTION 5 — PRICES, BILLING AND VAT
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Prices displayed on our store for UK customers are shown in GBP and include UK VAT where applicable, unless otherwise stated. Posted prices do not include shipping, handling, or any customs or import charges that may apply to deliveries outside the United Kingdom, which remain the responsibility of the customer.
We may, from time to time, offer promotions that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use such payment method for the purchase; (iii) charges incurred by you will be honoured by your payment provider; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.
SECTION 6 — SHIPPING AND DELIVERY
We will deliver the goods to the address you provide at checkout. Unless otherwise agreed, we will deliver the goods without undue delay and in any event not more than 30 days after the day the contract is formed, as required by the Consumer Rights Act 2015.
All delivery time estimates communicated at checkout or in marketing materials are estimates only and are not contractual delivery dates unless expressly stated as such. We are not responsible for delays caused by shipping carriers, customs processing, postal disruptions, or events outside our reasonable control.
Risk of loss and title for the goods pass to you upon delivery to the address you provided.
If we fail to deliver within 30 days (or within any other period expressly agreed), you have the right to treat the contract as at an end and obtain a refund in accordance with the Consumer Rights Act 2015.
SECTION 7 — INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Luxivaa, its affiliates or licensors and are protected by United Kingdom and international copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Unauthorised use of the Services may be a violation of intellectual property laws.
Luxivaa's names, logos, product and service names, designs, and slogans are trademarks of Luxivaa or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 8 — OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind, except as required by applicable law. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools, save where such liability cannot be lawfully excluded.
Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).
SECTION 9 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites, except where such liability cannot be lawfully excluded. Please review carefully the third-party's policies and practices before engaging in any transaction.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Luxivaa is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Luxivaa. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Luxivaa, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Luxivaa.
SECTION 11 — PRIVACY AND DATA PROTECTION
All personal information we collect through the Services is processed in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Services, you acknowledge that you have read our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than the United Kingdom, in order to provide services to you. Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR.
Under UK GDPR, you have rights including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
SECTION 12 — FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.
You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other proprietary right, and will not contain unlawful, abusive or obscene content or any computer virus or other malware.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
If we cancel an order due to a pricing error after payment has been taken, we will issue a full refund without undue delay.
SECTION 14 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any unsolicited advertising or promotional material ("spam"); (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services.
You further agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools, or automated or manual means to access the Services without our express written authorisation; or (f) interfere with, bypass, or circumvent the security or authorisation features of the Services.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 15 — AGENTS
15.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed without direct supervision.
15.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 15.4 below. No Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.
15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
15.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs; (iii) respond truthfully to any question or prompt seeking to determine if interactions are from a human or a computer; and (iv) not circumvent any measure intended to block, limit, modify, or control whether and how Agents access the Services.
SECTION 16 — TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time, subject to applicable law. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy and Data Protection, and any other provisions that by their nature should survive termination.
SECTION 17 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information beyond what is required by law. Any reliance you place on such information is at your own risk.
Except for the warranties and rights expressly granted to consumers under the Consumer Rights Act 2015 and other applicable consumer protection laws, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Nothing in these Terms shall limit or exclude any statutory rights that cannot be lawfully limited or excluded.
SECTION 18 — LIMITATION OF LIABILITY
Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded; or (d) any other liability which cannot be lawfully limited or excluded.
Subject to the above, to the fullest extent permitted by law, Luxivaa, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and those of Shopify and its affiliates, shall not be liable for any indirect, incidental, special, consequential or punitive damages, including, without limitation, lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Services or any products procured through them.
Our total aggregate liability to you in connection with any single order shall not exceed the total amount paid by you for that order.
SECTION 19 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Luxivaa, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld).
SECTION 20 — SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 21 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us governing your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 — ASSIGNMENT
You may not delegate, transfer or assign these Terms or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you, provided such transfer does not affect your statutory rights.
SECTION 23 — GOVERNING LAW AND JURISDICTION
These Terms of Service and any contract for the purchase of products through the Services shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in this section prevents a consumer from bringing proceedings in the courts of their country of habitual residence where such right is granted by mandatory law.
SECTION 24 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 25 — COMPLAINTS
If you have a complaint about any aspect of our Services or a product you have purchased, please contact us at info@luxivaa.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
SECTION 26 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Luxivaa Ltd Email: info@luxivaa.com Registered company name: LUXIVAA LTD Registered office: 20 Wenlock Road, London, England, N1 7GU Company registration number: 16662112 Country of incorporation: England and Wales
These Terms of Service were last updated on May 28, 2026.